Privacy Policy

Effective Date: May 24, 2025

Who We Are

Our website address is: https://healingwithmariah.com

Mariah Okenwa, LMFT, provides virtual therapy services using HIPAA-compliant platforms and tools. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or communicate with us.

What Personal Information We Collect

We may collect personal information such as:

Name, email, and phone number (if you fill out a form)

Communication data (e.g., messages sent through the client portal or via our business phone/text system)

Usage data (IP address, browser type, and pages visited)

How We Communicate with You

We use Nextiva, a HIPAA-compliant third-party service, for secure business phone and SMS/text messaging. When you call or text our business line, your information may be stored on Nextiva’s secure servers. These communications are used solely for administrative purposes (e.g., appointment reminders or scheduling), not for clinical conversations.

If you prefer not to receive communication via phone or text, please let us know so we can accommodate your preferences.

No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying STOP to any text message. For support, reply HELP or contact us at 716-219-3990

Use of Client Portal

We use SimplePractice to provide a secure client portal. This platform allows clients to schedule appointments, complete paperwork, and message their therapist. All data shared within the portal is managed in accordance with HIPAA and SimplePractice’s Client Portal Privacy Policy and Terms of Service.

Cookies & Data Collection

We do not actively use tracking cookies beyond those necessary for website functionality. If any cookies are present (e.g., for login or performance), you may disable them in your browser settings. We do not use cookies for advertising purposes.

Embedded Content from Other Websites

Some pages may include embedded content (e.g., videos). These websites may collect data about you, use cookies, or track your interaction with embedded media as if you visited their site directly.

How Long We Retain Your Data

If you submit a form or comment, your data may be retained to follow up or respond. We do not currently allow public comments, user accounts, or media uploads on this site.

Your Rights

You can request:

A copy of the personal data we hold about you.

That we update or correct your data.

That we delete your data (as long as it’s not required to be kept for legal or clinical reasons).

Please email info@healingwithmariah.com with any privacy-related requests.

SMS/Text Messaging Terms & Conditions

By opting in to receive SMS messages from Mariah Okenwa, LMFT, you agree to the following:

Message Frequency: You may receive appointment reminders, scheduling updates, and important practice-related texts. Message frequency may vary.

Charges: Standard message and data rates may apply based on your mobile carrier.

Opt-Out: To stop receiving messages, reply STOP at any time. For help, reply HELP or contact 716-219-3990.

Privacy: Your phone number and consent status are stored securely and are never shared or sold. See the full Privacy Policy for details.

Not for Emergencies: SMS messages are not monitored 24/7 and should not be used for emergencies or crisis support. If you’re in crisis, please call 911 or contact a national helpline:

National Suicide & Crisis Lifeline: Call or text 988
Crisis Text Line: Text HOME to 741741

Updates to This Policy

This privacy policy may be updated periodically. When changes are made, the revised policy will be posted on this page.