{"id":2543,"date":"2025-05-06T18:29:11","date_gmt":"2025-05-06T18:29:11","guid":{"rendered":"https:\/\/healingwithmariah.com\/?page_id=2543"},"modified":"2026-06-10T17:40:27","modified_gmt":"2026-06-10T17:40:27","slug":"client-portal-faq","status":"publish","type":"page","link":"https:\/\/healingwithmariah.com\/fr\/client-portal-faq\/","title":{"rendered":"Portail client \/ FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2543\" class=\"elementor elementor-2543\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7523381 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no qodef-elementor-content-no\" data-id=\"7523381\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25c722a qodef-sticky-column--no\" data-id=\"25c722a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d447190 elementor-widget elementor-widget-heading\" data-id=\"d447190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Connectons-nous<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ea029f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no qodef-elementor-content-no\" data-id=\"6ea029f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dc70a9d qodef-sticky-column--no\" data-id=\"dc70a9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca22821 elementor-widget elementor-widget-heading\" data-id=\"ca22821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Merci de votre visite.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fff94d8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fff94d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"217\" data-end=\"242\">\u00a0<\/p><p data-start=\"249\" data-end=\"442\">Pour prot\u00e9ger votre vie priv\u00e9e, nous n'utilisons pas de formulaires de contact traditionnels sur ce site web. Toutes les communications avec les clients et les demandes de rendez-vous sont trait\u00e9es en toute s\u00e9curit\u00e9 par le biais de nos plateformes conformes \u00e0 la loi HIPAA.<\/p><p data-start=\"449\" data-end=\"585\"><strong data-start=\"449\" data-end=\"490\">Demandes de consultation et de rendez-vous<\/strong> sont g\u00e9r\u00e9s par l'interm\u00e9diaire de <a class=\"cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"511\" data-end=\"582\">SimplePractice<\/a>.<\/p><p data-start=\"590\" data-end=\"717\"><strong data-start=\"590\" data-end=\"616\">R\u00e9f\u00e9rences professionnelles<\/strong> sont soumises par le biais d'un syst\u00e8me s\u00e9curis\u00e9 de <a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"642\" data-end=\"675\">Microsoft 365 Formulaires d'entreprise<\/a> h\u00e9berg\u00e9 sous un compte conforme aux normes HIPAA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b0ada330 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no qodef-elementor-content-no\" data-id=\"6b0ada330\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d00bd35 qodef-sticky-column--no\" data-id=\"d00bd35\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f18ed62 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no qodef-elementor-content-no\" data-id=\"3f18ed62\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dbb02e8 qodef-sticky-column--no\" data-id=\"dbb02e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40cbc25d elementor-widget elementor-widget-heading\" data-id=\"40cbc25d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6165fd53 elementor-widget elementor-widget-heading\" data-id=\"6165fd53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8fd1c2 elementor-widget elementor-widget-text-editor\" data-id=\"4d8fd1c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"314\" data-end=\"662\">Nous savons que commencer une th\u00e9rapie peut sembler insurmontable, surtout si c'est la premi\u00e8re fois. Cette page est l\u00e0 pour vous aider \u00e0 vous sentir inform\u00e9 et \u00e0 l'aise. Lors de votre premi\u00e8re s\u00e9ance, nous proc\u00e9derons \u00e0 une \u00e9valuation pr\u00e9liminaire afin de mieux comprendre vos ant\u00e9c\u00e9dents, vos besoins et vos objectifs. Vous trouverez ci-dessous des r\u00e9ponses aux questions les plus courantes sur ce \u00e0 quoi vous pouvez vous attendre, les modalit\u00e9s de prise de rendez-vous, les options de paiement - y compris HSA\/FSA - et les formats de s\u00e9ances disponibles, tels que les rendez-vous t\u00e9l\u00e9phoniques pour la th\u00e9rapie individuelle. Si votre question ne figure pas dans cette liste, n'h\u00e9sitez pas \u00e0 nous contacter - nous sommes l\u00e0 pour vous aider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-66910b9a qodef-sticky-column--no\" data-id=\"66910b9a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77b3fa51 wpr-advanced-accordion-icon-side-box elementor-widget elementor-widget-wpr-advanced-accordion\" data-id=\"77b3fa51\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_item&quot;:1}\" data-widget_type=\"wpr-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"wpr-advanced-accordion\" data-accordion-type=\"accordion\" data-active-index=\"1\" data-accordion-trigger=\"click\" data-interaction-speed=\"0.4\">\n\n\t\t\t\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-desktop\"><\/i>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">\u00c0 quoi dois-je m'attendre lors de la consultation gratuite ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>La consultation consiste en une vid\u00e9o ou un appel t\u00e9l\u00e9phonique de 15 \u00e0 20 minutes pour discuter bri\u00e8vement de vos pr\u00e9occupations, de vos objectifs et de toutes les questions que vous vous posez au sujet de la th\u00e9rapie. C'est l'occasion pour nous de voir si nous sommes faits l'un pour l'autre avant de programmer votre premi\u00e8re s\u00e9ance.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-telegram-plane\"><\/i>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Comment planifier ou reporter une session ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>Vous pouvez programmer des sessions par l'interm\u00e9diaire de l'application <a class=\"\" href=\"https:\/\/mariah-okenwa.clientsecure.me\" target=\"_new\" rel=\"noopener\" data-start=\"583\" data-end=\"637\">Portail client<\/a>. Une fois connect\u00e9, vous pouvez consulter les disponibilit\u00e9s, reporter ou annuler jusqu'\u00e0 24 heures \u00e0 l'avance.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-layer-group\"><\/i>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Quelles sont les conditions d'annulation ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>Nous demandons un pr\u00e9avis d'au moins 24 heures pour annuler ou reporter une s\u00e9ance. Les sessions manqu\u00e9es ou les annulations tardives peuvent entra\u00eener des frais.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-853db88 wpr-advanced-accordion-icon-side-box elementor-widget elementor-widget-wpr-advanced-accordion\" data-id=\"853db88\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_item&quot;:1}\" data-widget_type=\"wpr-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"wpr-advanced-accordion\" data-accordion-type=\"accordion\" data-active-index=\"1\" data-accordion-trigger=\"click\" data-interaction-speed=\"0.4\">\n\n\t\t\t\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-desktop\"><\/i>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Que se passe-t-il lors de la premi\u00e8re s\u00e9ance de th\u00e9rapie ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>La premi\u00e8re s\u00e9ance est l'occasion de partager votre histoire et vos objectifs. Je vous poserai des questions pour comprendre vos ant\u00e9c\u00e9dents, vos sympt\u00f4mes et ce \u00e0 quoi peut ressembler le soutien \u00e0 l'avenir.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-telegram-plane\"><\/i>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Quelles sont les options de paiement accept\u00e9es ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>We accept insurance (Cigna, United Health Care, Aetna,Highmark BCBS and Medicaid), HSA\/FSA cards, private pay, and offer <strong data-start=\"1255\" data-end=\"1269\">CareCredit<\/strong> le financement de l'ensemble des th\u00e9rapies.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-layer-group\"><\/i>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Proposez-vous des s\u00e9ances par t\u00e9l\u00e9phone ou par vid\u00e9o ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>Oui. Toutes les sessions sont virtuelles. Vous pouvez choisir entre des sessions vid\u00e9o s\u00e9curis\u00e9es ou des sessions <strong data-start=\"1428\" data-end=\"1454\">appels t\u00e9l\u00e9phoniques uniquement audio<\/strong> pour une th\u00e9rapie individuelle si cela vous semble plus confortable.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-edit\"><\/i>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Je souhaite entamer une th\u00e9rapie, mais le co\u00fbt m'inqui\u00e8te. Quelles sont les possibilit\u00e9s qui s'offrent \u00e0 moi ?<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><p>You're not alone\u2014finances can be a big concern when seeking support. I accept several insurance plans (Cigna, United Health Care, Aetna, and Medicaid), as well as <strong data-start=\"437\" data-end=\"454\">Cartes HSA\/FSA<\/strong>. Je propose \u00e9galement <strong data-start=\"469\" data-end=\"493\">Financement CareCredit<\/strong> pour les paquets th\u00e9rapeutiques et peut fournir un <strong data-start=\"533\" data-end=\"554\">tarif d\u00e9gressif<\/strong> sur demande, en fonction des disponibilit\u00e9s. Si vous n'\u00eates pas s\u00fbr de ce qui est possible, n'h\u00e9sitez pas \u00e0 nous contacter - nous \u00e9tudierons ensemble les options qui s'offrent \u00e0 vous.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bb9d28 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no qodef-elementor-content-no\" data-id=\"5bb9d28\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d8f9d6c qodef-sticky-column--no\" data-id=\"d8f9d6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0b7e371 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0b7e371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Connectez-vous avec nous et commencez votre voyage<\/h2><p><strong data-start=\"892\" data-end=\"1021\">\u00a0<\/strong><\/p><p data-start=\"100\" data-end=\"742\"><strong data-start=\"100\" data-end=\"742\">En fournissant un num\u00e9ro de t\u00e9l\u00e9phone et en soumettant ce formulaire, vous acceptez de recevoir des SMS de Mariah Okenwa LMFT concernant des rappels de rendez-vous, des mises \u00e0 jour th\u00e9rapeutiques, des options de financement CareCredit, des cours de groupe, des ateliers, des outils de gu\u00e9rison num\u00e9riques et des ressources de bien-\u00eatre - y compris du th\u00e9, des journaux et des produits d'auto-soins. La fr\u00e9quence des messages peut varier. Les tarifs des messages et des donn\u00e9es peuvent s'appliquer. Vous pouvez r\u00e9pondre STOP pour ne plus recevoir de messages et HELP pour obtenir de l'aide ou appeler le (716)219-3990. <span style=\"text-decoration: underline;\">Veuillez consulter notre <a class=\"cursor-pointer\" href=\"https:\/\/healingwithmariah.com\/fr\/privacy-policy\/\" target=\"_new\" rel=\"noopener\" data-start=\"605\" data-end=\"671\">Politique de confidentialit\u00e9<\/a><\/span> et <a href=\"https:\/\/healingwithmariah.com\/fr\/privacy-policy\/\"><span style=\"text-decoration: underline;\">Conditions d'utilisation.<\/span><\/a><\/strong><\/p><pre>\u00a0<\/pre>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-ad35cb0 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no qodef-elementor-content-no e-con e-parent\" data-id=\"ad35cb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-046c1e5 elementor-widget elementor-widget-image\" data-id=\"046c1e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/mariah-okenwa.clientsecure.me\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/healingwithmariah.com\/wp-content\/uploads\/2026\/06\/consult-button-1-1-1024x341.png\" class=\"attachment-large size-large wp-image-3519\" alt=\"\" srcset=\"https:\/\/healingwithmariah.com\/wp-content\/uploads\/2026\/06\/consult-button-1-1-1024x341.png 1024w, https:\/\/healingwithmariah.com\/wp-content\/uploads\/2026\/06\/consult-button-1-1-300x100.png 300w, https:\/\/healingwithmariah.com\/wp-content\/uploads\/2026\/06\/consult-button-1-1-768x256.png 768w, https:\/\/healingwithmariah.com\/wp-content\/uploads\/2026\/06\/consult-button-1-1-18x6.png 18w, https:\/\/healingwithmariah.com\/wp-content\/uploads\/2026\/06\/consult-button-1-1-600x200.png 600w, https:\/\/healingwithmariah.com\/wp-content\/uploads\/2026\/06\/consult-button-1-1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Let&#8217;s connect Thank you for visiting. \u00a0 To protect your privacy, we do not use traditional contact forms on this website. All client communication and appointment requests are securely handled through our HIPAA-compliant platforms. Consultation and appointment requests are managed through SimplePractice. Professional referrals are submitted via secure Microsoft 365 Business Forms hosted under a HIPAA-compliant account. FAQ Frequently Asked Questions We know starting therapy can feel overwhelming, especially if it\u2019s your first time. This page is here to help you feel informed and at ease. In your first session, we\u2019ll complete an intake assessment to better understand your history, needs, and goals. Below, you\u2019ll find answers to common questions about what to expect, how to schedule, payment options\u2014including HSA\/FSA\u2014and available session formats like phone appointments for individual therapy. If your question isn\u2019t listed here, feel free to reach out\u2014we\u2019re here to help. What should I expect during the free consultation? Your consultation is a 15\u201320 minute video or phone call to briefly discuss your concerns, goals, and any questions you have about therapy. It\u2019s a chance for us to see if we\u2019re a good fit before scheduling your first session. How do I schedule or reschedule a session You can schedule sessions through the Client Portal. Once logged in, you can view availability, reschedule, or cancel up to 24 hours in advance. What\u2019s the cancellation policy? We require at least 24 hours\u2019 notice to cancel or reschedule. Missed sessions or late cancellations may result in a fee. What happens in the first therapy session? The first session is a space to share your story and goals. I\u2019ll ask questions to understand your background, symptoms, and what support can look like moving forward. What payment options do you accept We accept insurance (Cigna, United Health Care, Aetna,Highmark BCBS and Medicaid), HSA\/FSA cards, private pay, and offer CareCredit financing for therapy bundles. Do you offer phone or video sessions? Yes. All sessions are virtual. You can choose between secure video sessions or audio-only phone calls for individual therapy if that feels more comfortable. I want to start therapy, but I\u2019m worried about the cost. What are my options? You&#8217;re not alone\u2014finances can be a big concern when seeking support. I accept several insurance plans (Cigna, United Health Care, Aetna, and Medicaid), as well as HSA\/FSA cards. I also offer CareCredit financing for therapy packages and may provide a sliding scale fee upon request, depending on availability. If you\u2019re unsure what\u2019s possible, reach out\u2014we\u2019ll explore your options together. Connect with us and start your journey \u00a0 By providing a telephone number and submitting this form, you consent to receive SMS text messages about appointment reminders, therapy updates, CareCredit financing options, group classes, workshops, digital healing tools, and wellness resources\u2014including tea, journals, and self-care products\u2014from Mariah Okenwa LMFT. Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out of further messaging and HELP for assistance or call (716)219-3990. Please see our Privacy Policy and Terms and Conditions. \u00a0<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"qi-full-width.php","meta":{"nf_dc_page":"","content-type":"","footnotes":""},"class_list":["post-2543","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Client Portal \/ FAQ - Healing with Mariah \u2013 Therapy for Individuals, Couples, &amp; Families<\/title>\n<meta name=\"description\" content=\"Access your client portal, FAQs, and helpful resources for therapy sessions with Mariah Okenwa, LMFT.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/healingwithmariah.com\/fr\/client-portal-faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client Portal \/ FAQ - Healing with Mariah \u2013 Therapy for Individuals, Couples, &amp; 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